The Barnett Joins World of Hyatt Loyalty Program

The Barnett - JDV by Hyatt — Photo by Hyatt…

The Reality Rule: Treat Customers Right Without Expecting the Same In Return

I recently wrote about the Reality Rule in my Forbes…

Mumbai Hotel’s Hack To Prevent Guests From Stealing Slippers Amuses Internet

It's not uncommon for hotel guests to be tempted to…