Beyond the check-in desk, a digital revolution is fundamentally reshaping hospitality, demanding leaders rethink core systems like the PMS. Consequently, decisions around PMS and distribution strategies are fundamental to competitiveness, guest experience, and profitability. Zsuzsanna…
New Zealand usually reminds people of heart-pumping adventures, bungee jumping off Queenstown’s bridges, white-water rafting through wild rivers, and hiking wild alpine trails. While yes, these exhilarating experiences portray one aspect of our country, another…
K9 Resorts Luxury Pet Hotel, an internationally recognized and multi-award-winning luxury boarding and dog daycare franchise, is set to open its first Illinois location in Deerfield on June 21. Located at 649 Lake Cook Rd.,…
The Unfiltered Feed: Influencers Trading Perfection for Authenticity — Photo by WIWT Remember when our social feeds looked like a tabloid magazine cover on steroids? The perfect smile, the perfect sunset. It was all so...…
For some, the Eurovision Song Contest is just another TV show on a Saturday night, but for many, it is THE event of the year! To countless viewers, it’s the Olympics of music - a…
Hyatt Hotels Corporation (NYSE: H), the Scalesciani family, owner of Palacio Duhau - Park Hyatt Buenos Aires, and the David family, Mendoza entrepreneurs, today announced plans for Casa Duhau, a new-build luxury hotel - with…
ARLINGTON, Va. – The U.S. hotel industry reported positive year-over-year comparisons, according to CoStar’s latest data through 3 May. CoStar is a leading provider of online real estate marketplaces, information and analytics in the property…
I’m going to start this article with a theme I’ve preached for years: When it comes to customer service and experience, our customers no longer compare us just to our competitors. Their mental benchmark, whether…
Look, I know it’s cool in Revenue Manager circles to trash-talk OTAs. “They’re stealing our margins!” “They own the guest!” “They don’t even call the hotel by its proper name!” "We need direct business" But…
A landmark two-month camera-trap survey has revealed that the endangered dhole (Asiatic wild dog) still roams, and that a breeding herd of Asian elephants now finds safe haven, inside the 18,000-hectare forest concession that Minor…