When things go wrong for your customer, that’s when you have the best opportunity to prove how good you really are. Anyone can look good when everything is running smoothly, but your true customer service…
A little over 10 years ago, while teaching English in northern Cambodia, Samir Lakhani had a soap epiphany. “I saw a village mom bathing her newborn kiddo, but unfortunately, she was scrubbing him with laundry…
This collaboration brings together two industry leaders to redefine how hotels, hostels, and vacation rentals optimize their distribution strategies using AI-powered capabilities. By integrating RateGain’s industry-leading UNO Channel Manager with Cloudbeds’ robust property management system…
For nearly a century, New York City's Waldorf Astoria set the standard for luxury hotels. Now, after seven years, an army of artisans has brought the Art Deco beauty back to life. "CBS Mornings" co-host…
Every time we attend an international exhibition — whether in Europe, the Middle East, or just last week in America—we bring along something special: our customized wooden fridge magnets that double as key cards! This…
Are you looking for an entry-level laser engraver for beginners? Do you want to send personalized gifts as a lasting memory to your guests for birthdays, Oktoberfest, Easter, Christmas, and other events? Here it is…
A storm, a lightning strike, an earthquake, and a dying father’s prophecy (yes, really!). This is the story of how grief, adventure, and a bit of fate carried me from a nomadic life to a…
The hospitality industry has long relied on aesthetics, amenities, and service as its primary marketing differentiators. Yet, in an age where digital attention spans are shrinking and customer acquisition costs are rising, these traditional approaches…
Hotels with 50 or more rooms must comply by 1 July 2025, while hotels with fewer than 50 rooms have until 1 January 2026 to implement the changes. / Credit: PICTOR PICTURES/Shutterstock Hotels in the…
IHG Hotels & Resorts is set to introduce two internationally branded hotels at Shanghai Pudong International Airport for the first time. Opening in Q4 2025, the InterContinental Shanghai Pudong Airport and Holiday Inn Shanghai Pudong…