In hospitality, people are the product. Yet when it comes to planning for future leaders, the industry often drops the ball. According to research, 60% of companies lack any CEO succession plan, and only 14%…
Newton, MA – Sonesta International Hotels (Sonesta), the 8th largest hotel company in the US, today announced the execution of 31 new franchise agreements during the first half of 2025 as well as 10 openings…
The role of revenue management is evolving fast. The days of focusing solely on room rates are behind us. Today’s most successful hotels are thinking holistically – monetizing every part of the guest journey, designing…
The positive trend in guest satisfaction continued in Q2 2025, pushing the Global Review Index (GRI) to a new record of 86.9% globally. This growth was driven by strong performance in North America, the Middle…
Wimbledon is not a hotel. But it understands service better than most. Step onto the grounds and tradition is everywhere. Players in white. Hushed crowds. An orderly queue for strawberries and cream. But look closer…
Centara Hotels & Resorts, Thailand's leading hotel operator, is proud to announce the appointment of a seasoned hospitality professional to lead a key property in Japan. Andy Noh has been named General Manager of Centara…
There seems to be a lot of controversy and questions surrounding AI being used to support customers. The customer experience can be enhanced with AI, but it can also derail and cause customers to head…
Set in the vibrant heart of Hungary's capital, just steps from the iconic St. Stephen's Basilica, the newly opened Radisson Collection Hotel, Basilica Budapest brings together historic grandeur and contemporary luxury. With this debut, the…
Leisure Hotels Group (LHG), North India's leading experiential resort chain, rooted in 'Dev Bhumi' Uttarakhand, is delighted to announce the addition of Jaipur's iconic 'Royal Heritage Haveli' to its experience-led portfolio. This latest addition highlights…
Sharing my fave takeaways from a K-style makeup class with Chuchie! If you want to learn Korean makeup techniques and tips, especially for Filipino skin, check out her one-on-one classes! Chuchie studied Kbeauty in Jung…