Visual Matrix, a leading property management software (PMS) and operations software (MOP) for the hospitality industry, has achieved SOC 2® certification, affirming its commitment to the highest standards of data security, operational integrity, and client trust.

The certification, governed by the American Institute of Certified Public Accountants (AICPA), confirms that Visual Matrix’s systems and processes meet rigorous standards for protecting client and guest data. It covers key controls around security, availability, and confidentiality—ensuring the platform is built to support the needs of today’s hotels, from independents to enterprise portfolios.

“Our clients rely on us to power essential hotel operations securely and without interruption,” said Suchi Reddy, Chief Information Officer at Visual Matrix. “Achieving SOC 2 certification is more than a compliance milestone—it reflects our commitment to being a trustworthy and scalable technology partner in hospitality.”

This latest achievement builds on the company’s existing compliance with PCI DSS and GDPR, further demonstrating Visual Matrix’s comprehensive approach to data protection and regulatory alignment.

Visual Matrix serves hotels across the U.S. and internationally, delivering daily functionality across reservations, guest engagement, housekeeping, and maintenance. The company maintains 24/7 availability across its cloud-based platform, supporting mission critical systems for thousands of hotel users.

The independent audit examined Visual Matrix’s internal controls across identity management, system monitoring, data protection, and disaster recovery. This certification adds to the company’s efforts to ensure clients have confidence in the security and availability of their tech stack.

“Trust, transparency, and reliability are at the core of our platform,” added Reddy. “SOC 2 is a meaningful step forward in reinforcing that commitment, especially as more hotel groups prioritize security in their technology decisions.”

About Visual Matrix

More than 3,000 properties in 30+ countries worldwide choose the Visual Matrix hospitality operating platform to optimize hotel operations and serve guests from reservation to return stay. Our system includes a game-changing PMS and housekeeping & maintenance app (MOP) for use with Visual Matrix and most other PMS systems. Our PMS offers powerful features and key integrations that are easy to use, like revenue management with automated rate/discount tiering, a fully integrated channel manager, and a mobile app for tracking performance on the go. MOP automates routine tasks and streamlines communication to keep the front desk, housekeeping, and maintenance staff focused on guests. It also includes a built-in panic button as an Emergency Safety Device to help keep hotel staff from harm. For more information, visit visualmatrix.com.

Lauren Crocket
Visual Matrix CMO
214.291.4000 ext 119

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