Introduction

In an interview, Hemingway allegedly said that to write about life, first you must live it. And, as usual, the guy had a point. Writing isn’t about sitting in a room, sipping a Super Venti Flat White (which should be considered a criminal offense, right up there with playing padel or reggaeton music—but that’s just me being me), and waiting for inspiration to smack you. It’s about getting out there, taking action, and occasionally waking up in a place you have zero recollection of arriving at. Papa Hem? He lived it: bullfights, wars, safaris, and more booze than our fragile corporate livers could ever hope to endure. Me? Not quite. I’ve never written under falling bombs or while dodging horns in a corrida, but I have my own stories.

And this is one of them.

Infor Influence: Some Context

A couple of months ago, I published a LinkedIn post about what I believe is the inevitable future of reporting: conversational. I pointed out that the first hotel opened in 705 A.D., and for over a thousand years, data management was basically a pen-and-paper affair. Then, in 1984, Microsoft Excel came along and (at least for a while) liberated us. But as data complexity exploded, we had to pile business intelligence tools on top of Excel, and today, getting a straight answer from a simple question requires mastering a dozen different software programs, buying two BI solutions, and hiring a data analyst (a human one, no less). That’s just broken. Now, imagine a hotel general manager waking up at 3:00 AM with this question in mind:

Are guests from Texas, specifically those traveling with family and at least one child under the age of three, consuming more or fewer dirty gin martinis (extra olives, no vermouth) at the bar between 4:07 and 5:13 PM on weekdays—excluding federal holidays—compared to the same period in 2018, adjusted for inflation and weather anomalies?

We all know that information IS buried somewhere in the PMS, but good luck getting a straight answer without enduring the usual hell-storm: finding the right report, comparing it, analyzing it, sending it to the data analyst, and waiting for them to process it, and then—finally—getting it back. However, something in that post must have struck a chord with the folks at Infor because the next thing I knew, I was on a call with Alan Young, VP of Hospitality Strategy, who invited me to their Influence event, together with the creme de la creme of the travel and hospitality influencers worldwide. So, before I even had time to process it, I had a ticket to Vegas, baby!

Day One: Jet Lag and Tiki Bars

I arrived in Vegas on Tuesday night and checked into the beautiful Conrad, and the next morning kicked off in the best possible way: breakfast with my buddy Mark Fancourt. Now, Mark isn’t just a hospitality tech mastermind and co-columnist with myself for 10Minutes; he’s also the kind of guy who can effortlessly handle a Maserati like it’s a Toyota Corolla. Me? I can barely park in a straight line, so every time I get in a car with him, I’m equally stunned and terrified by his driving talent. With Mark behind the wheel, we hit the Old Strip in style before making the best possible decision one can make before noon in Vegas: diving headfirst into an alcohol-fueled adventure at Frankie’s Tiki Room (for the uninitiated, a legendary dive bar—a 24/7 tropical fever dream where tiki kitsch meets hardcore Vegas drinking culture, filled with Polynesian carvings, blacklight murals, and a cocktail menu that looks like it was designed by a mad scientist with a rum obsession). Many cocktails later, I stumbled out with a Frankie’s T-shirt and a cocktail recipe book. Thank you, Mark. My liver, however, was less grateful. From tiki chaos to rooftop elegance, the evening continued at The Conrad’s Allē Lounge on 66—a sleek, ultra-modern space 66 floors above the neon madness of the Strip. The view was breathtaking, and I grabbed every vegetarian finger food option in sight like a man preparing for hibernation. Between bites, I managed to dust off my long-forgotten Greek to chat with Yannis Anastasakis, but jet lag was creeping in fast, and before I knew it, I was back in bed, knocked out cold (side note: I had to wake up in the middle of the night to give a lecture at the University of Rome. But that’s another story—and a testament to my truly terrible life choices.)

Day Two: Infor and HAI

Day two kicked off with a deep dive into Infor’s metrics: $4 billion in revenue, 20,000 customers, and a solid 4.8 out of 5 customer satisfaction score. Not bad! Then, they walked us through the evolution of their hospitality division, which was launched in 2010 and is growing through a mix of strategic acquisitions and relentless innovation. From there, we veered into Principle-Based Management—a framework that’s all about mutual benefit (because, shocker, when both the company and the customer win, long-term success is inevitable). Infor emphasized ethics, responsiveness, and experience as core pillars, reinforcing the idea that if you love your job, your enthusiasm naturally bleeds into guest interactions (Amen to that!) The session then wrapped up with a tech deep-dive: Infor’s solutions, including HMS for property management, SCS for sales and event planning, and EzRMS, a revenue management system that’s been around since the late ’90s (talking of prime movers, mh?). The overarching theme of the day? “Survive or Thrive.” Adapt to modern tools, embrace data literacy, or get left behind.

Then, they introduced the real rockstar of the event: Infor Hospitality’s Hospitality Analytics and Insights (HAI) platform. This isn’t just another data dashboard that spits out charts—this is a fully AI-powered command center that uncovers revenue opportunities hotels didn’t even know existed. The secret weapon? HAI’s integrated AI Agent, a conversational AI designed specifically for hospitality.

— Source: Travel Singularity

Imagine being able to just ask:

• Why is our RevPAR tanking this week?
• Which guest segments are underperforming?
• What’s the ideal rate adjustment for this weekend’s demand surge?

Instead of drowning in spreadsheets or waiting for someone in revenue management to send a report (see my point above), HAI instantly analyzes vast amounts of operational, market, and historical data to spit out clear, actionable insights. Moreover, the LLM doesn’t just flag anomalies—it explains why they’re happening and tells you what to do about it. Let’s say occupancy suddenly spikes for a random Tuesday. Instead of just showing you a chart, HAI digs deeper, cross-referencing external data sources (such as local events, competitor pricing, booking trends) to determine whether it’s a concert, a business convention, or a last-minute corporate deal driving demand. Then, it proactively suggests an action plan—maybe raising room rates by 25%, adjusting marketing campaigns, or optimizing staff levels to handle the surge. Just to be clear: I’m not paid to say this and have zero commercial interest in Infor, but this has been my wet dream for years, and from what I’ve seen, they actually realized it. Bravi!

Day Two: Postcard from Earth

From cutting-edge hospitality tech, we shifted to our first, even more mind-bending, team building activity: The Sphere. If you haven’t seen it, picture a giant, glowing orb in the middle of Vegas stuffed with the most advanced LED technology in existence—a 360-degree sensory overload chamber.

Source: Travel Singularity

Before the main event, we checked out a lineup of AI-powered robots (because, apparently, nothing says “future of hospitality,” like staring into the cold, unblinking eyes of our soon-to-be machine overlords). Then came Postcard from Earth, the first film ever made for The Sphere, directed by Darren Aronofsky—the same mind that brought us Requiem for a Dream and Black Swan, so you know it wasn’t going to be a lighthearted rom-com.

The message of the film was clear: Earth is beautiful, fragile, and, given our current trajectory, probably doomed. And yet, as I sat there absorbing this dystopian vision of the future, I struggled to connect it with the conversations we had earlier in the day about AI, automation, and data-driven hospitality. The contrast was jarring—on one side, an industry striving to optimize and personalize guest experiences, and on the other, a cinematic wake-up call reminding us that we might be tinkering with the systems of a planet on borrowed time. It was at this moment that I found myself sitting next to Neil Foster, asking some of the deepest philosophical questions we’ve ever had (and trust me, we do this a lot, but this one felt different). What does it mean to shape the future when we’re not even sure what future we’re building toward? Are we architects of progress or just passengers on a runaway train? The movie left me with a strange taste in my mouth—something between awe and existential dread. Luckily, that was quickly washed away by an incredible dinner at the Italian restaurant Ferraro’s. As expected, all eyes were on the Italian in the room (namely me), waiting for me to unleash a passionate rant about the barbarian American version of my beloved food tradition. Spoiler alert: Everything was delicious. In fact, I had one of the best parmigiana I’ve ever tasted, proving once again that when done right, even Americanized Italian food can be extraordinary. To top it all off, they gifted me a fantastic bottle of wine, which is pretty much the universal sign of a perfect evening. So, dystopian future or not, at least we still have good food, great company, and wine. At least for now.

Day Three: The Reckoning—What Infor Is Doing Right and Where It Needs to Step Up

The final day began with a blunt, no-BS question: What is Infor doing right, and what is it getting wrong?This wasn’t a polite exchange of ideas; it was an unfiltered, sometimes brutal assessment of where Infor excels and where (we think) it needs to raise its game. Many attendees (myself included) admitted, somewhat sheepishly, that before this event, they hadn’t fully grasped the breadth of Infor’s capabilities. The technology is solid, but the market isn’t hearing about it enough. There was broad consensus that Infor needs to amplify its presence, particularly in Europe, where it lacks the recognition of some of its competitors. Too many potential customers simply don’t know what Infor offers, and without visibility, even the best technology risks being overlooked.

The discussion moved beyond brand awareness and into an area that struck a nerve with nearly everyone in the room: data migration. The mere mention of switching PMS systems was enough to make people wince. One attendee shared a particularly painful story about a hotel that had to manually re-enter 13,000 future reservations—over five million dollars in revenue—because there was no seamless way to transfer data from their old PMS to the new one. It was a perfect example of how technology that is supposed to make life easier can sometimes do the exact opposite. The need for a robust, automated data migration solution is obvious. In an industry where tech adoption is notoriously slow, anything that reduces friction in system transitions would be a massive competitive advantage. And this is where Infor excels.

As the conversation evolved, it became clear that Infor has to engage more with hospitality schools, where future industry leaders are being trained. Schools like Cornell, Lausanne, and institutions affiliated with ICHRIE are shaping the next generation of hoteliers, and yet most students graduate with never used an Infor system. Competitors have already recognized the value of early exposure, ensuring that their platforms are the ones young professionals are familiar with when they step into decision-making roles. This isn’t just about education—it was a long-term strategy to ensure brand loyalty before hoteliers even entered the workforce.

As the discussion shifted toward Europe, things got even more pointed. In Southern Europe, especially, Infor is often perceived as an expensive, American-centric solution, even though many local vendors are struggling to keep up with modern demands. Italy, in particular, stood out as a ripe opportunity. With increasing consolidation of hotel groups and widespread dissatisfaction with the existing Zucchetti/Blastness duopoly, the market is ready for an alternative. But breaking through won’t be easy. Simply translating marketing materials for the European market won’t be enough. To gain traction, Infor needs to work with local consultants who understand the regional landscape, the industry politics, and the decision-making dynamics unique to EU hospitality. The consensus in the room was that Europe is an opportunity waiting to be seized, but it requires a highly localized approach.

Trade shows sparked another debate. Some attendees argued that large expos have lost their value, attracting more vendors than actual decision-makers. Others saw the merit in maintaining a presence at major events but emphasized that simply setting up a booth wasn’t enough. The real value comes from securing speaking slots, leading discussions, and positioning Infor as a thought leader rather than just another exhibitor.

As the first part of the morning came to a close, I had a sense that this was more than just another industry gathering. This was a think tank, a strategy session, and a reality check all rolled into one. The feedback wasn’t about pointing out flaws for the sake of criticism—it was about identifying real opportunities for growth. And Infor listened.

Day Three: Q&A

Day three continued, as expected, with Infor flipping the script and grilling us. Instead of just presenting their vision or asking closed questions, they started looking for unfiltered opinions on the future or our industry. And oh, did we have opinions. Here are some of them:

“AI will displace people in hospitality.” True or false?

Ah, the eternal doomsday question. Every time AI comes up so does the panic about robots stealing our jobs, and yet, here we are, still employed (for now). So, will AI replace humans in hospitality? Not exactly. Sure, AI will shake up lodging—self-check-ins, automated concierges, and robotic room service (which still feels like sci-fi, but here we are). But hospitality isn’t just lodging. It’s service, emotions, human connection—the kind of thing that, so far, AI does about as well as a brick wall. But here’s the real debate: displace vs. replace. AI won’t replace people entirely, but it will reshape roles. Theoretically, automation should let employees focus on the meaningful stuff—actual guest interactions rather than staring at outdated PMS screens. So, if anything, AI isn’t replacing hospitality; it’s replacing bad hospitality. If hotels keep treating service like a factory line, AI will absolutely take over—because guests don’t need a human to be ignored at check-in or handed a generic “Have a nice stay” at checkout. So, the verdict? AI will change jobs, eliminate some, create others, and force the industry to rethink its priorities.

“Reports will cease to exist. AI will tell you what you need to know before you even ask.”

This one hit a nerve. On one side, it makes sense. AI can analyze patterns, detect anomalies, and generate insights in real-time. Why waste time combing through reports when AI can just say: Hey, occupancy is down because a major conference was canceled—drop rates by 10% in the next two hours. On the other side, some of us pointed out that humans need frameworks. Reports aren’t just data dumps; they give us structure, accountability, and a sense of control. Take them away, and we feel like we’re flying blind. Even if AI is right 99,9% of the time, we still want a safety net. Because let’s be honest—if AI suddenly tells you, Your rates are too low; increase them by 30%, are you really going to just press the button without checking the numbers? Didn’t think so.

“The Next-Gen PMS Won’t Have Keyboards”

This one? Totally believable. We already talk to Siri, bark orders at Alexa, and dictate entire emails with voice-to-text. The natural next step for hotel systems is conversational AI. Imagine walking into the back office and saying, Hey, PMS, show me last night’s ADR breakdown. No clicks, no dropdown menus, just instant answers. Or a revenue manager asking, What’s our weekend forecast, and should we adjust rates? and instead of sifting through spreadsheets, AI simply tells you what to do. A world without keyboards? It’s coming. Maybe not tomorrow, but soon enough. But just as the room nodded along, Terence Ronson raised an important question that made everyone pause. What happens when you’re talking to the PMS in front of a guest and need to add a note they definitely shouldn’t hear? Something like: Simone Puorto just arrived. Arrogant prick. Don’t expect tips. I have zero doubt that variations of this have been written about me on PMS guest profiles more times than I care to imagine. But do I want the system reading that out loud for the whole lobby to hear? Probably not. That’s where I think we need a hybrid approach: voice where it makes sense, text where discretion is key. Some things are best spoken; others should stay quietly typed. So, will PMS keyboards disappear? Maybe. But should they? That’s another question entirely.

“Revenue Management Will Be Fully Automated in 36 Months.”

This one sparked some debate. On paper, the idea seems plausible—after all, AI already outperforms humans in dynamic pricing, forecasting, and demand optimization. But complete automation in just three years? That’s a stretch. The reality is that most hotels don’t fully trust AI to make pricing decisions without human oversight. And even if they did, not every property has the technology—or the budget—to support it. There’s a critical distinction between automation and autonomy: AI can generate the “perfect” price point based on data, but will general managers and owners really be comfortable letting it run unchecked? Whenever the topic of AI-led decision-making comes up, I always think of my friend Stanislav Ivanov, who, along with Craig Webster, outlined three key models for AI and human interaction: human-in-the-loop, human-on-the-loop, and human-out-of-the-loop. In the human-in-the-loop model, AI does the heavy lifting—analyzing demand patterns, predicting pricing strategies, and making recommendations—but a human revenue manager still has the final say. This creates a collaborative system where AI enhances efficiency without fully replacing human oversight. The human-on-the-loop approach pushes automation further. Here, AI systems are allowed to execute decisions autonomously, such as dynamically adjusting room rates in real time based on demand shifts. However, humans can step in and override AI-driven adjustments if they conflict with broader brand objectives or strategic goals. At the extreme end of the spectrum is the human-out-of-the-loop model. In this scenario, AI is fully in charge. Once the parameters are set, the system executes decisions independently, with no human intervention. Rates, forecasts, and strategies are all managed algorithmically, and revenue managers are reduced to observers rather than decision-makers. So, where are we heading? In the near term, the human-on-the-loop model seems the most realistic. AI will handle 70-80% of pricing decisions, dynamically responding to market conditions, while human managers oversee the strategy and step in when necessary. As for full automation? It’s coming. But 36 months? Not likely. It’s not just a question of whether AI can take over revenue management—it’s whether the industry is ready to let it. And from where we stand today (at least culturally), that’s still a big “maybe.”

“AI will represent 50% of all software development in the next 24 months.”

A little dramatic? Sure. But the underlying point is real—AI is already transforming how software is built. It’s writing code, debugging itself, and optimizing programs in ways that were unthinkable a few years ago. Developers used to spend months building features; now AI generates them in minutes. The real question isn’t whether AI will take over software development—it’s how much human creativity and strategy will still be needed.

The Bigger Questions

Beyond the specifics, Infor also hit us with some big-picture challenges:

• Will the geopolitical landscape stunt AI and tech growth? Probably.
• Will AI change the booking journey? Completely.
• How prevalent will digital workers become? Very.
• What challenges will we face in the new distribution landscape? A lot.

These aren’t just hypotheticals. They’re existential questions for an industry that’s being reshaped in real-time. We’re not just adopting AI—we’re redefining what hospitality even means. So, did we get definitive answers? No. But we had one hell of a conversation.

A Side Quest: When the Punk Gods Intervene

The day wrapped up with that weird mix of excitement and existential urgency—the kind that creeps in when you realize the industry you work in is standing at a major inflection point. After this final round of questions, some of us stayed, some of us flew home. But for me? Day three turned out to be one of the best days of my life. When I flew into Vegas, I didn’t expect to accidentally live out a teenage fantasy—but Vegas had other plans. So, hear me out: I’d heard about the Punk Rock Museum, and as a lifelong punk fanatic, skipping it was never an option. So, off I went—but not before making a crucial pit stop at the legendary Tacos El Gordo with Adam Mogelonsky and Neil Foster. Now, let’s talk about Adam’s pre-lunch performance. The man casually devoured four tacos filled with brain and eyes (yes, actual brain and eyes) before heading to his actual working lunch with a client. As a lifelong vegetarian, I can confidently say that watching someone slurp down cow neurons before noon was an experience I won’t soon forget. Thankfully, the place redeemed itself in spectacular fashion. I went for the cactus tacos, and let me tell you—muy bueno. But I digress.

Source: Travel Singularity

Fueled by punk rock anticipation (and tacos that didn’t stare back at me), I made my way to the museum—completely unaware that I was about to stumble into one of the wildest experiences of my life. No grand expectations—just another museum visit. And then, I saw the sign: Today’s Tour Guide: Dez Cadena. If that name means nothing to you, let me put it this way: Imagine walking into a rock and roll museum and finding out Elvis Presley is leading the tour. Dez Cadena is punk rock royalty—a legendary member of bands such as the Black Flag and The Misfits. A guy whose records I had worn out as a teenager, whose music had probably ruined my hearing, and whose riffs were burned into my brain forever. And there he was—casually walking people through the history of punk like it was no big deal. I thought I was just going to hear a few cool stories, maybe shake his hand and call it a day. I was wrong. After the tour, out of nowhere, Dez stopped walking, looked around, and asked: So… does anyone here play an instrument? I didn’t even have time to process what was happening before a few of us—including me—raised our hands. Next thing I knew, Dez was leading us into a tiny rehearsal room tucked away inside the museum. He handed out instruments, plugged in his guitar, and without missing a beat, said: Alright, let’s play some punk rock. And just like that, I was playing alongside Dez Cadena. The next few hours were a blur of distortion, power chords, and shouted lyrics—with me trying to keep up with the cool uncle who’s been doing this forever. We ended the night having (too many, based on my credit card report) beers for another four hours, exchanged numbers, and had the time of our lives.

Source: Travel Singularity

Morale of the story? Sometimes, all it takes is being open to crazy opportunities and saying yes when the universe throws something unexpected your way. If that’s not proof that karma and synchronicity are real, I don’t know what is. Never in my wildest fantasies did I think I’d be jamming with a founding member of Black Flag—but Vegas had other plans. But that’s barely the end. After that? I took an extra day in Nevada. Went out to visit Area 51 with a retired military pilot. But that story, as you can imagine, is classified.

Viva Las Vegas, indeed.

And Viva Infor.

Thank you, guys!

Post Scriptum: The Influencers

Of course, my Vegas adventure didn’t end with punk rock, tacos, and classified desert excursions. The real magic of Infor Influence wasn’t just in the panels, the AI debates, or even the sheer spectacle of Vegas—it was in the people. Across three days of intense discussions, and more than a few drinks, we all had our own takeaways—some pragmatic, some philosophical, but -all of them, with no exception- extra smart. So, instead of me telling you what this event meant (I think it’s pretty clear from the 5,000 words I wrote), I’ll let the incredible people who were there do it themselves. Here’s what they had to say:

It’s often said that new analytical software doesn’t just aggregate data better but allows you to ask better questions. That’s why it was a delight to preview HAI, which represents not only the first step toward conversational reporting but also a significant leap in uncovering the ‘known unknowns’ of hotel management. In the near future, success will depend not just on how well integrated your systems are, but on how inquisitive your team is. Adam Mogelonsky, Partner at Hotel Mogel Consulting Ltd. | Advisor at Growth Advisors International Network (GAIN)

Rather than building more complex technology, we need to innovate and create solutions that truly help us foster relationships with our guests. To do that, we must understand their individual desires and how the industry can fulfill them. Technology should empower everyone in the service ecosystem to interpret data easily and precisely, assisting in building lifelong relationships with today’s and tomorrow’s travelers. Alan Young, VP of Hospitality Strategy at Infor

This Influencers Conference was extremely well received, and the team from Infor was engaging, informative, and collaborative. I am especially impressed with the new Infor RMS – in my opinion, it will be game changing in the industry, especially with the recommendation and scenario engines. Thanks, Infor, for a job well done! Looking forward to the next time! Caryl Helsel, Founder & CEO at DragonFly

My biggest takeaway is the depth and breadth of Infor’s solutions. I consider myself well-informed, particularly about POS systems, yet I had no idea that Infor had two significant quick-service deployments and two discrete POS offerings. I left the event determined to learn more about their products. Christopher Sebes, Restaurant Technology Strategist & CEO | Entrepreneur | Advisor & Board Member at Tray

The Infor Influencers conference was incredibly beneficial in bringing together global consultants to share our experiences with Infor and discuss its industry-wide impact. Hearing about the changes coming to the Sales & Events application was exciting. It was a fantastic opportunity and a reminder of why we all love hospitality. Chuck Coveleski, Founder & CEO at Apex Sales Consultants

It isn’t often—or often enough—that you can gather with influencers and project consultants who are actively moving industry solutions to market. I was impressed by the group that Infor assembled for this purpose. Infor remains a global leader in essential solutions for hoteliers, and I was particularly tuned in to their progress in integrating AI into real-time revenue management tools. Beyond the technology, what differentiates Infor is its commitment to best-in-class service support—a crucial yet often overlooked component of industry success. Gregoire Poirier, Public Speaker & Writer on Sustainability for the Hospitality Industry

The Infor Influencer Events in Las Vegas was a fantastic opportunity for discussions among hospitality technology professionals. It is important for a major software vendor to outline its key directives and listen to those who serve as intermediaries between the vendor and the companies that use their software. It is rare for executives of a major tech company to be present and open to a frank and direct discussion. Conversely, it is also rare to have seasoned professionals in the same room, ready to share their experiences and insights. Guilain Denisselle, Founder & Hospitality Technology Strategy Consultant at Hôtel Conseil

What a fantastic couple of days, thank you. I learned a lot about the range of Infor products and the high quality of customer support. I was particularly interested in the new RMS—which looks fabulous and has all the great features of the original EasyRMS solution, plus a whole lot more. I think I was EzRMS’s biggest fan 20+ years ago. It was a privilege to sit in the room alongside industry experts with such enthusiastic, positive outlooks on life. I would expect no less from a group of hospitality professionals, of course! It was lovely catching up with old friends and making new contacts. I very much appreciate the opportunity to be part of the event. Jane Pendlebury, CEO at HOSPA

At some point, every software company with genuine industry tenure must commit to the modernization of its technology platform or risk becoming obsolete. For several years now, Infor has undertaken that investment, leveraging its enterprise technology products and environment. It’s gratifying to see the results of that progress through the demonstration of the latest product set. This is the foundation for greater opportunity in alignment with the industry’s new approach toward technology platforms supporting their hospitality business. Mark Fancourt, Co-Founder & Principal Consultant at TRAVHOTECH

Infor brought together a dynamic global community for an engaging and insightful event, a forum for idea exchange and big-picture discussions while showcasing exciting Infor software developments. Where vendor-client interests may not always align—such as sales goals versus long-term fit—consultants and advisors play a crucial role in evaluating the right solutions with a broader perspective. Grateful to Alan, Joe, and the forward-thinking team at Infor for a valuable and enjoyable event and for uniting industry leaders in the spirit of hospitality and true partnership. Neil Foster, Advisor at Growth Advisors International Network (GAIN)

Attending the Infor Influencer Summit in Las Vegas was a fantastic experience. Hearing how Infor is approaching the future and discussing the industry landscape with fellow colleagues and friends was invaluable. Taking real-life experiences and sharing knowledge in a room filled with industry leaders, experts, and professionals was enlightening, to say the least. Thank you, Infor, for organizing such a great event. Rishi Mistry, Principal Consultant at Elevate Technology Consulting LTD.

The Infor Influencer Event in Las Vegas provided a rare opportunity for hospitality technology professionals to engage in open discussions with industry leaders and gain deeper insights into evolving solutions. The depth of Infor’s offerings was eye-opening and reinforced the need for continuous learning. The event also highlighted the industry’s push for modernization, with Infor demonstrating its commitment to innovation. As AI reshapes hospitality, these conversations help navigate the future. I appreciate the Infor Hospitality team for facilitating such valuable discussions, and let’s hope that what just happened in Vegas does not stay in Vegas. Terence Ronson, Founder of Pertlink Limited

Simone Puorto
Travel Singularity