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Six Game-Changing AI Customer Service and CX Strategies — Photo by Shepard Presentations, LLC. AI is reshaping customer service and customer experience faster than we could ever imagine. But some are getting it wrong. While…
Hospitality has always been about creating unforgettable experiences, where every detail matters—from the warmth of a welcome to the comfort of a room. Today, those details increasingly include digital touchpoints that connect guests seamlessly to…
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FORT LAUDERDALE, Fla. – Venuelocity, group lead generation for hotels and resorts, announced today a new integration with Amadeus MeetingBroker. This milestone integration seamlessly connects Venuelocity’s network of meeting and wedding planners to hotel sales…
Delivering a memorable guest experience has always been the foundation of success in the hospitality industry. But how can hoteliers stay ahead in a rapidly evolving digital era? With guest expectations shifting and technology advancing,…
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The Boston lodging market continues to progress, steadily closing the gap on pre-pandemic RevPAR levels (inflation adjusted). With the new-construction pipeline empty and a record year anticipated in the convention sector, the market’s future is…
Listen to the article 2 min This audio is auto-generated. Please let us know if you have feedback. In a continuation of the shake-up of financial leadership amid federal investigations, government efficiency audits, and adherence…
Catalonia Hotels acquires Hesperia Barcelona Del Mar from Meridia Capital Spanish owner-operator Catalonia Hotels & Resorts has acquired the four-star, 84-room Hesperia Barcelona Del Mar in Spain, from Spanish private equity firm Meridia Capital, completing…