Travelers across the United States can finally celebrate a major victory against the hotel industry’s deceptive pricing practices. The Federal Trade Commission’s new rule against “junk fees” officially took effect on May 12, 2025. This…
Cendyn, a global integrated hotel technology and services company, announced today its partnership with Loyalty Juggernaut (LJI) to provide a new level of sophistication to enterprise-level hotel loyalty programs. Integrating Cendyn’s industry-leading CRM with Loyalty…
Radisson Hotel Group is proud to announce its first two hotels to achieve Verified Net Zero status, achieving 2040 requirements of the Net Zero Methodology for Hotels today. The properties in Oslo and Manchester are…
Travelling can sometimes feel less like a romantic escapade and more like an elaborate endurance test. But it doesn’t have to be with these five travel essentials. These aren’t just things for you to pack,…
Boutique hospitality is asserting its influence across business, policy, and culture. With BLLA’s Boutique Hotel Investment Conference returning to New York on June 4, the spotlight is once again on independent hotel ownership and capital…
At its core, hospitality is all about service. In an industry where personalized experiences are paramount, Artificial Intelligence (AI) presents numerous opportunities to enhance operational efficiency and elevate customer service. Technological advancements and evolving consumer…
Today’s guests arrive with higher expectations than ever, and they’re not thinking about departments. They’re thinking about how smoothly their check-in goes, whether their room is spotless, and how quickly someone resolves an issue if…
By Joan Torres Leave a comment Last updated on May 23, 2025 Russia, Syria, Saudi Arabia, Afghanistan, Iran, Eritrea, Venezuela, and now even Israel. All of them are countries with controversial regimes, under sanctions or…
What do Taylor Swift, Beyoncé and the world’s most admired hotels have in common? They provide a masterclass in brand, loyalty and customer experience. In the latest episode of Matt Talks, Matt Welle, Mews CEO,…
"We are thrilled to have Crescent Hotels & Resorts as our new management partner," said Spencer Lee, SVP of Operations. "Their commitment to innovative, guest-focused service aligns perfectly with our vision to offer a sophisticated…