MARKHAM, Ontario —Maestro PMS will showcase the latest enhancements to its industry-defining property-management system in Booth #2411 at HITEC North America 2025, to be held June 16 to 19 at the Indiana Convention Center in Indianapolis. As a platinum sponsor of the premier technology event, Maestro will display its full selection of offerings, including its popular Guest Experience Management System (GuestXMS), in-demand embedded payments solution MezzoPay with unique integration to Silverware POS, newly enhanced Spa Management module, and the much-anticipated Maestro Touch — a powerful new feature of Maestro PMS designed to revolutionize the front desk user experience. Attendees can also preview powerful updates to the Front Desk and Sales & Catering systems, designed to boost operational speed, improve data visibility, and simplify complex workflows for staff.

Maestro PMS is constantly innovating, and we are eager to showcase our latest feature set at HITEC Indy. Maestro’s impactful technology is helping independent hotel operators take greater control of their operations while enhancing both guest and staff experiences. The tools we will demonstrate and display are enabling hoteliers to thrive and remain competitive as modern travelers’ demands continue to evolve. We invite all attendees to experience the most reliable, flexible, and secure PMS on the market. Lisa Jane ‘LJ’ Wheaton, Maestro Senior Product Strategist

Maestro PMS was designed from the ground up to help new hires and longtime hospitality veterans deliver world-class experiences without being sidetracked by technology. The platform continues to grow due to a constant stream of free updates and expansive training tools.

The following system updates and new capabilities will be on display in Booth #2411:

• Enhanced Two-Way Guest & Staff Messaging

Maestro’s messaging platform, GuestXMS, is enabling staff and guests to communicate effortlessly through two-way SMS messaging built into Maestro PMS. Today, the award-winning service has expanded to include WhatsApp Integration. Maestro users can now communicate with guests without limits or collecting unnecessary international messaging fees. WhatsApp expands communication across a property, even if its location limits access to mobile networks.

• Unique POS Integration with Silverware

Maestro is proud to continue strengthening its strategic partnership with Silverware through a unique and seamless POS integration. This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Key guest information — including gift card balances, loyalty status, health requirements, and special requests — is shared in real time across both platforms, enhancing the overall guest experience. Together, Maestro and Silverware empower independent hoteliers to deliver a level of service and sophistication that rivals branded hospitality operators, particularly at critical guest touchpoints in the buying journey.

• Expanded Spa Management & Single Guest Itinerary Capabilities

Maestro’s spa management module recently updated its user interface to improve usability and consistency while expanding its feature set to help guests choose a service that will define their stay. Leveraging GuestXMS-enabled spa notifications.

• The Wait Is Almost Over: Preview Maestro Touch at HITEC

The much-anticipated Maestro Touch is now in pilot with select clients and nearing its official debut. This next-generation interface brings a modern, streamlined, and touch-friendly design to the Maestro PMS platform — built to enhance usability with mobile devices and deliver a more intuitive user experience. Since first announcing the next-generation interface, Maestro has continued to refine and enhance the experience using insights gathered through live pilot testing. HITEC attendees will get an exclusive sneak peek at the latest version, so stop by the booth to see how Maestro Touch is reshaping the way operators interact with their PMS.

• Enhanced Front Desk Efficiency

New front desk features are streamlining operations and improving guest personalization. Teams can now upload documents directly to guests, groups, and client profiles. Additional enhancements include advance deposit options by rate type, and improved tools for managing rates and resort fees.

“Maestro clients can access options to SMS appointment confirmations, pre-arrival reminders and (when staying on property) the Single Guest Itinerary of all scheduled appointments and activities,” Wheaton said. “This is designed to ensure that guests never miss an appointment.”

For more information on Maestro, visit HITEC Booth #2411, or visit www.maestropms.com. Click here to book a meeting to speak with our team at HITEC.

About Maestro

Maestro is the preferred cloud hosted or on-premises All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro’s PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro’s Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide.

Barb Worcester