Source: HSMAI Europe

Empower your team to deliver exceptional guest experiences!

Property leaders! Don’t miss the chance for your team to learn from Gil Mulders, Founder of The Talent Network and expert in customer-centric leadership, and with hands-on experience in renowned hotel brands such as Hilton and Crowne Plaza. An excellent coach, he previously served as Head of Learning, Europe, at IHG Hotels & Resorts. He will provide your team with the tools they need to deliver exceptional service.

The ECC program is based on 3 virtual sessions, and can be accessed from anywhere

️ Designed for property leaders, managers, and professionals looking to coach their teams
️ Learn actionable strategies to implement customer-first approaches
️ Bring at least two leaders from your hotel or organization to maximize the program’s benefits

️ Program Structure:

• Session 1, Monday, September 22: Introduction to the ECC Programme & Stakeholder Management [2:00 PM – 4:30 PM CET]
  Understand the role of the Executive Coach, why customer centricity matters, and how to manage stakeholders effectively.
• Session 2, Monday, September 29: Designing Instagrammable Experiences, Measurement & Culture [2:00 PM – 4:30 PM CET]
  Learn how to design experiences that captivate guests, measure progress, and foster a culture that supports customer excellence.
• Session 3, Monday, October 6: Communication Excellence & Service Recovery [2:00 PM – 4:30 PM CET]
  Master the art of effective communication and how to excel at service recovery to ensure long-term customer satisfaction and loyalty. Prepare for next steps to implement what you’ve learned.

Take the first step towards transforming your customer experience strategy. Sign up your team now and start delivering exceptional guest experiences!

Read more and register here

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