Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has partnered with Crestline Hotels & Resorts, one of the largest independent hotel management companies in the U.S. Stayntouch deployed its Best-in-Class PMS to four of Crestline’s independent properties: The Nordic Lodge, Phoenix Park Hotel, Waldorf Towers South Beach and The Delphi.

Crestline Hotels & Resorts prioritizes true partnership and innovation, working closely with owners and investors to craft tailored operations strategies that deliver measurable results. With a portfolio spanning diverse property types—including boutique resorts and luxury urban landmarks—Crestline sought a PMS technology partner that combines ease-of-use, automation and deep integration capabilities to support its independent hotels.

Crestline Hotels & Resorts’ independent properties now benefit from a Best-in-Class PMS with:

• A User-friendly design, streamlining operations for hotel teams and reducing check-in times to under 1 minute.
• Advanced automation that reduces administrative workload and optimizes efficiency.
• Comprehensive group functionality to simplify room block management, rate plans, and commission management.
• A reliable integration ecosystem providing access to over 1,200 integrations, including Sabre SynXis, Elavon Payments, SiteMinder, Toast POS, IDeaS, Revinate and more.

Finding a PMS that could truly support our independent properties—without adding complexity—was a top priority. We needed a platform that empowers our teams with intuitive functionality, reduces manual work, and integrates seamlessly with our existing tech stack. Stayntouch delivered exactly that, along with a level of service and responsiveness that makes all the difference. Their team has been hands-on and proactive from day one, ensuring a smooth transition and ongoing support. With Stayntouch PMS, we can run our properties more efficiently while keeping our focus where it belongs—on delivering an exceptional guest experience. Leah McFarland, Senior Vice President, Revenue Strategy at Crestline Hotels & Resorts

Crestline Hotels & Resorts is known for its commitment to operational excellence, and we’re honored to be their PMS partner. Our goal isn’t just to offer best-in-class technology, but to truly be a partner—providing personalized support, quick implementation, and a platform that simplifies hotel management while connecting them to other best-in-class solutions. We’re proud to deliver a system that makes operations smoother, improves workflows, and lets Crestline’s teams focus on what they do best—enhancing the guest experience. Priya Rajamani, VP of Implementation and Support at Stayntouch

About Stayntouch

Stayntouch delivers a full-featured and Best-in-Class cloud property management system (PMS) with a comprehensive library of over 1,200 best-in-class integrations. Our cloud-native PMS empowers hotels to drive revenue, reduce costs, enhance service, and captivate their guests. Stayntouch’s newly expanded PMS platform, Stayntouch 2.0, further simplifies hotel operations, allowing hotels to streamline and accelerate direct bookings, process payments easily, and simplify integrations – offering an even more enhanced guest experience. Stayntouch is supported by a team of professionals with deep roots in the hospitality industry and is a trusted partner to industry-leading management companies including Sage Hospitality, HEI Hotels & Resorts, EOS Hospitality, and Stoney Creek Hotels, innovative independent brands such as Village Hotels, Pod Hotels, and First Hotels, and iconic independent properties such as the TWA Hotel and Zoku Amsterdam. For more information, visit www.stayntouch.com.

About Crestline Hotels & Resorts

Since its inception in March of 2000, Crestline Hotels & Resorts, LLC has continuously delivered the highest quality guest experiences in several of the hospitality industry’s most profitable hotels, conference centers and resorts. Crestline’s success lies in the partnership approach it takes with the hotel owners, investors, and employees at each of its managed hotels throughout the United States. Crestline currently manages 134 hotels with nearly 18,200 guest rooms in 29 states and the District of Columbia. The portfolio includes both upscale branded and independent hotel properties. Crestline’s size, scope, and reputation for superior hotel management services, enables the company to take a unique approach which creates profitability in a hospitality-driven, guest-service focused environment. Crestline’s extensive experience acquiring hotels, asset managing properties and providing operations oversight has generated extremely successful financial results in both public and private ventures.
Headquartered just outside Washington DC in Fairfax, VA, Crestline is a hospitality management company with more senior talent and a broader scope of hotel and hospitality industry professionals than any other hospitality management company of comparable size, allowing it to deliver intelligence, foresight, and insight into an ever-evolving business environment. For more information, visit www.crestlinehotels.com.

Elliott Mest
MFC PR