This move will support Coast Hotels’ expansion plans. Credit: Nurshabah Arif Rahman / Shutterstock.

Coast Hotels has partnered with Infor to implement their cloud-based hospitality applications, aiming to enhance guest services and operational efficiency.

This initiative is aimed at meeting the evolving expectations of modern guests and supporting the hotel’s expansion plans.

Coast Hotels, a subsidiary of APA Hotel Canada, operates across diverse locations from urban cities to resort destinations in Canada and the US.

The adoption of Infor’s cloud-based property management system (PMS), Infor HMS, is set to provide the hotel with a centralised hub for operations and clear business data insights.

The move towards more cloud-based software is expected to empower the hotel’s teams to make business decisions in real time.

Coast Hotels president and CEO Takamasa Machiura said: “As our organisation continues to grow, we knew we needed a solid technology framework and partner to help us be more agile and scale at the right pace.

“With Infor, we know their team will be committed to helping us streamline operations, maximise profitability, and ultimately deliver great guest experiences. By adopting more cloud-based software and keeping our systems modern, we are better supporting our teams to make more informed business decisions in real-time that will support our expansion plans and allow us to compete globally today and in the future in a very competitive market.”

In addition to Infor HMS, Coast Hotels will also utilise Infor SCS Sales and Event Management, a cloud-based solution that automates the event lifecycle, enabling the creation of memorable experiences efficiently.

Infor Hospitality senior vice president and general manager Joe Vargas said: “The hospitality industry is continuing to adopt modern technology solutions to help optimise operations, deliver a superior guest experience, and meet the challenges of a constantly evolving hospitality space.

“Dozens of global hotel and resort brands leverage Infor’s powerful hospitality cloud solutions to unify and refine hotel operations, deliver superior guest experiences and implement intelligent strategies. We are excited to partner with Coast Hotels on their new modernisation and expansion path.”

In April 2023, Coast Hotels integrated Shiji Group’s online reputation-management platform with an aim to enhance its guest experience.

Last year, the company unveiled the launch of Coast Hotels USA as a part of its growth strategy in the US to achieve growth across North America by 2028.

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