A New Journey at Sea Running a hotel today can feel like captaining a ship through stormy waters. Guest expectations rise like relentless waves. OTA commissions drag on profits like heavy currents. Staff row tirelessly,…
Iconic destinations like Rome and London saw satisfaction soar, while others like Stockholm and Copenhagen slipped behind. Guest expectations kept climbing, even as review volumes dipped—making every review, and every response, more impactful than ever.…
Pan Pacific Hotels Group (PPHG), the hospitality arm of Singapore-based UOL Group Limited, continues to strengthen its presence in Southeast Asia as it announces the launch of PARKROYAL Serviced Suites Hanoi, marking the latest milestone…
BALTIMORE — Little is known about who 16-year-old Kanaiyah Ward or how her short life ended. Now, an autopsy is now underway to answer at least one question that lingers as her death raises many…
This week, the HFTP and the HFTP Dubai chapter successfully hosted an event at the Hilton Dubai Palm Jumeirah on September 23. The gathering brought together 87 hospitality leaders from across Dubai’s leading hotel brands,…
As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in…
As novelty and exoticism become increasingly appealing to consumers, luxury purchases are taking on new psychological significance. High-end acquisitions, particularly when unplanned, offer more than status; they provide a temporary escape from everyday pressures. Yet…
CHICAGO – Hyatt’s Inclusive Collection today released the Time Rich Report, a national consumer survey designed to examine how people perceive and manage one of their most valuable resources – time. Conducted in collaboration with…
WASHINGTON - Today, the U.S. Travel Association sent a letter to Congressional leadership underscoring the detrimental impact a government shutdown would have on the travel economy and traveling public. In the letter, President and CEO…