Travelers today are demanding more from their hotel experiences. The way they search, book, and stay is shaped by digital touchpoints, and technology is at the heart of every interaction. According to the Amadeus Travel…
Recently, I wrote about a customer trust survey. The feedback was amazing, which compelled me to take this a step further. After more writing and additional research, I recognized the need for more attention to…
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But We Need a Local Revenue Manager! No. You need someone who knows what the hell they’re doing. Let’s kill this myth once and for all. The “we need a local RM” line comes up…
The UN Tourism Global Conference on Wine Tourism took place in Plovdiv, Bulgaria, on 6–7 October 2025. Under the theme “The Art of Wine Tourism”, the event explored the synergies between wine tourism, art, and…
Sponsored By Travel Outlook and Track Hospitality Software Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, October 17, at Noon ET. REGISTER HERE…
What does it take to be recognized as the best hotel in the world? With the latest estimates putting it at around 187,000 properties worldwide, winning this distinction is, statistically speaking, more prestigious than the…
Transactions in the Asia Pacific In 2024, hotel transaction volume in the Asia Pacific recorded approximately USD11.5 billion, a modest 3% decrease from USD11.9 billion in 2023. While activity has softened, the pace of decline…
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A teen girl who was in the custody of Maryland's Department of Human Services (DHS) died from suicide in a Baltimore hotel, the Chief Medical Examiner's Office said Tuesday. Kanaiyah Ward, 16, was found dead in…