As summer reaches its peak and the back-to-school countdown begins, hotels and resorts are finding new ways to create lasting memories for families. One charming innovation is winning the hearts of young travelers everywhere: animal-themed…
Some industry experts claim that hotel guests are inherently disloyal, are interested only in the best deal, and, inevitably, end up booking with the OTAs — where they find the lowest rates. I believe these…
One of the biggest changes in guest behavior is the expectation around hotel communication. In an always-on digital world, travelers expect to be able to message properties at any time of day, and to get…
London, UK - The World Travel & Tourism Council (WTTC) today revealed the first wave of headline speakers for its milestone 25th Global Summit in Rome, which includes a glittering line-up of some of the…
Hyatt has expanded its lifestyle offering by integrating Bunkhouse Hotels into its World of Hyatt loyalty programme, enabling members to earn and redeem points at participating properties across Texas and Mexico. Bunkhouse Hotels, known for…
Andaz Lisbon is proud to announce the upcoming opening of the brand's first property in Portugal, Europe, set to welcome guests in Q4 2025. Discreetly leading the launch of this iconic property, nestled on Rua…
Endless dial tones, repetitive hold music and confusing phone trees — these are the last things you want defining a guest’s first impression of your hotel. Yet for many properties, especially those facing staffing shortages,…
In a rapidly evolving travel and hospitality landscape, understanding the forces at play is crucial. We often seek insights to navigate these changes, but it's easy to lose sight of the bigger picture. While technology…
A recent article puts Agentic AI in perspective. The author wrote: Would you hire an electrician to fix your toilet? Of course not. Yet that’s exactly what hospitality is doing when we rely on general-purpose…
Bethesda, MD – Stayntouch, a global leader in cloud hotel property management systems (PMS), has been selected as a preferred PMS provider by Sonesta International Hotels Corporation. Sonesta operates more than 1,100 properties and over 100,000 rooms…