Why winning guest loyalty is top priority
Some industry experts claim that hotel guests are inherently disloyal, are interested only in the best deal, and, inevitably, end up booking with the OTAs — where they find the lowest rates. I believe these…
The four leading AI chatbots for hotels
One of the biggest changes in guest behavior is the expectation around hotel communication. In an always-on digital world, travelers expect to be able to message properties at any time of day, and to get…
WTTC Unveils First Wave of Heavyweight Speakers for Landmark 25th Global Summit in Rome
London, UK - The World Travel & Tourism Council (WTTC) today revealed the first wave of headline speakers for its milestone 25th Global Summit in Rome, which includes a glittering line-up of some of the…
Hyatt Expands Lifestyle Portfolio with Bunkhouse Hotels Integration into World of Hyatt
Hyatt has expanded its lifestyle offering by integrating Bunkhouse Hotels into its World of Hyatt loyalty programme, enabling members to earn and redeem points at participating properties across Texas and Mexico. Bunkhouse Hotels, known for…
Lisbon Meets Andaz: Bold, Local, and Ready to Rock
Andaz Lisbon is proud to announce the upcoming opening of the brand's first property in Portugal, Europe, set to welcome guests in Q4 2025. Discreetly leading the launch of this iconic property, nestled on Rua…
Can AI Voice Agents Fix the Flaws in Hotel Call Centers?
Endless dial tones, repetitive hold music and confusing phone trees — these are the last things you want defining a guest’s first impression of your hotel. Yet for many properties, especially those facing staffing shortages,…
Can travel brands be transformed by AI and technology? With Shane O’Flaherty
In a rapidly evolving travel and hospitality landscape, understanding the forces at play is crucial. We often seek insights to navigate these changes, but it's easy to lose sight of the bigger picture. While technology…
How Agentic AI Is Rewriting Venue Marketing
A recent article puts Agentic AI in perspective. The author wrote: Would you hire an electrician to fix your toilet? Of course not. Yet that’s exactly what hospitality is doing when we rely on general-purpose…
Sonesta Hotels Selects Stayntouch as a Preferred PMS Partner to Support Franchise Expansion with Modern Cloud Platform
Bethesda, MD – Stayntouch, a global leader in cloud hotel property management systems (PMS), has been selected as a preferred PMS provider by Sonesta International Hotels Corporation. Sonesta operates more than 1,100 properties and over 100,000 rooms…
Research: Fewer Than One in Four Hotels Have Fully Integrated Core Systems
A new research report, based on a global survey of more than 250 hotel IT decision makers, reveals that the hospitality industry's much-talked-about "data problem" is still far from solved. The research was conducted by…