Meet the customer Revinate has transformed the way we connect with our guests — helping us drive revenue, enhance personalization, and deliver a seamless, on-brand experience across all our properties. Mr. George Filippidis, Managing Director at…
This story is part of Georgetown Faces, a storytelling series that celebrates the beloved figures, unsung heroes and dedicated Hoyas who make our campus special. Marc Fournier is the vice president of auxiliary services and real estate.…
Virtuoso, the leading global network specializing in luxury and experiential travel, has drawn upon its extensive network of travel agencies and advisors, preferred partners and high-net-worth/ultra-high-net-worth clientele to determine what’s new and next in luxury…
Reading Time: 2 minutesUS: Hotel franchisor Choice Hotels International has unveiled two new marketing campaigns “Stay in Your Rhythm” and “The WoodSpring Way” to promote its four extended‑stay brands The “Stay in Your Rhythm” campaign…
As heatwaves intensify year after year, the tourism sector is facing profound changes in booking behaviour and increased exposure to natural risks. This is a hot topic today, as discussed by Vanguélis Panayotis, CEO of…
Far more architectural than their outdoor counterparts, indoor hotel pools act as aquatic sanctuaries in both urban centers and extreme environments, but also windows into how much a property emphasizes aesthetics. Not to knock the…
Elite status with a hotel chain can make travel much more comfortable, but you don't necessarily need elite status to unlock extra perks on your next hotel stay.After all, select credit card holders can get…
A guest walks up to the front desk. The receptionist glances at the screen and already knows the guest prefers feather pillows, skipped housekeeping during their last three stays, and charged over $600 in spa…
Chain hotel websites are at risk. Tools like ChatGPT and Google Gemini can now summarize accommodation options instantly, bypassing brand.com sites in favor of fast, direct answers and eliminating the need for potential guests to…
This story was published in partnership with The Intercept, a nonprofit news organization dedicated to holding the powerful accountable through fearless, adversarial journalism. Sign up for The Intercept’s newsletter. From her room on the third…