Boutique hospitality is asserting its influence across business, policy, and culture. With BLLA’s Boutique Hotel Investment Conference returning to New York on June 4, the spotlight is once again on independent hotel ownership and capital
At its core, hospitality is all about service. In an industry where personalized experiences are paramount, Artificial Intelligence (AI) presents numerous opportunities to enhance operational efficiency and elevate customer service. Technological advancements and evolving consumer
Today’s guests arrive with higher expectations than ever, and they’re not thinking about departments. They’re thinking about how smoothly their check-in goes, whether their room is spotless, and how quickly someone resolves an issue if
By Joan Torres Leave a comment Last updated on May 23, 2025 Russia, Syria, Saudi Arabia, Afghanistan, Iran, Eritrea, Venezuela, and now even Israel. All of them are countries with controversial regimes, under sanctions or
What do Taylor Swift, Beyoncé and the world’s most admired hotels have in common? They provide a masterclass in brand, loyalty and customer experience. In the latest episode of Matt Talks, Matt Welle, Mews CEO,
"We are thrilled to have Crescent Hotels & Resorts as our new management partner," said Spencer Lee, SVP of Operations. "Their commitment to innovative, guest-focused service aligns perfectly with our vision to offer a sophisticated
The Los Angeles City Council passed legislation requiring “hotels with more than 60 rooms, as well as companies doing business at Los Angeles International Airport, to pay their workers $30 per hour by 2028” plus
WAYNE, Pennsylvania—Gulph Creek Hotels announced its assumption of the management of the 95-room Home2 Suites by Hilton in Middletown, New York. This addition expands Gulph Creek Hotels’ management presence in Middletown, which commenced with the
Here at OTA Sync, we've helped hundreds of properties increase their direct bookings by an average of 31%. How? By focusing on strategies that actually work instead of industry myths. Let's cut through the noise
Imagine you’re navigating the dating app scene. OTAs (Online Travel Agencies) are like matchmakers who introduce your hotel to a broad pool of potential guests. You pay them a commission for every successful match (booking).