For more than 100 years, Hilton has believed in the power of hospitality to be a transformative force for good. With that belief in mind and its deep ties to the Los Angeles community –…
Let's be honest, the current influencer marketing model for hotels often feels like a race to the bottom. Hotels are bombarded with requests for free stays, often from "influencers" with questionable engagement and a focus…
Marketing, at its core, is about making people want something. It’s about shaping perceptions so that customers actively seek out a product or service. Yet, time and time again, when diving into product research or…
Welcome Note Welcome to February's edition of "Plays Well With Others." This month, we're exploring trust, the invisible force that shapes every workplace interaction and relationship. While we often think of trust as something that…
PRAGUE 11 Feb 2025, RobosizeME, a leader in AI-driven automation solutions for the hospitality industry, has unveiled its latest innovation: the AI-Powered No-Show Catcher. Designed to tackle the persistent issue of no-shows, this advanced fraud…
Hotel sales teams love to lead with their sparkling chandeliers, high-thread-count linens, and panoramic rooftop views. But let’s be real—meeting planners aren’t booking your ballroom because of the décor. They’re booking because of trust, relationships,…
If you've seen higher prices lately for redeeming your Marriott Bonvoy points, you're not alone. Award rates have increased at several Marriott properties — but paid rates are also on the rise as well. So…
Click for vlog Our partner, Shiji ReviewPro, recently released its ReviewPro Guest Experience Benchmark Report 2024, which benchmarks global trends in the guest review industry. Here are a few enlightening takeaways our team discovered, and…